Privacy Policy

At Bertazzoni Service Center, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit our website or use our services. By accessing our website or engaging with our services, you agree to the terms outlined in this policy.

1. Information We Collect

We collect personal information that you voluntarily provide to us when you interact with our website, contact our support team, or use our services. This information may include:

  • Personal Identification Information: Name, address, phone number, email address, and other contact details.
  • Service Information: Details of the appliances you own, service requests, and related information.
  • Payment Information: If you make a payment, we collect your payment card details and billing information.
  • Automatically Collected Information: IP address, browser type, device type, and information about your interactions with our website, such as pages viewed and time spent on the site.

2. How We Use Your Information

We use the personal information collected to:

  • Provide and Improve Our Services: To schedule repairs, communicate with you regarding your service requests, and improve our overall service quality.
  • Process Payments: To facilitate transactions when you pay for services or parts.
  • Communicate with You: To send service reminders, appointment confirmations, and respond to your inquiries.
  • Marketing: With your consent, we may send you promotional offers, updates on new services, or special promotions.
  • Analytics: To understand how users interact with our website and improve your browsing experience.
  • Compliance: To comply with legal obligations and protect the rights, property, or safety of Bertazzoni Service Center, our users, or the public.

3. Sharing of Personal Information

We do not sell or rent your personal information to third parties. However, we may share your personal information with trusted partners in the following circumstances:

  • Service Providers: We may share your information with third-party vendors and service providers who perform services on our behalf, such as payment processors, hosting providers, and customer support services.
  • Legal Compliance: We may disclose your information when required by law, in response to a court order, or to protect our legal rights.
  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your personal information may be transferred as part of that transaction.

4. Data Security

We take data security seriously and implement reasonable technical, administrative, and physical safeguards to protect your personal information. However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee the absolute security of your information.

5. Cookies and Tracking Technologies

Our website uses cookies and other tracking technologies to enhance your browsing experience. These small data files are placed on your device and allow us to track your interactions with our website.

  • Types of Cookies We Use:
    • Essential Cookies: Necessary for the website to function properly.
    • Performance Cookies: Help us understand how visitors interact with our website by collecting information such as the number of visitors and pages visited.
    • Targeting Cookies: Used for advertising purposes to provide relevant ads based on your browsing behavior.

You can manage cookie preferences in your browser settings or opt-out of non-essential cookies by visiting our Cookie Policy.

6. Your Rights

You have the right to:

  • Access: Request a copy of the personal information we hold about you.
  • Correction: Request correction of any inaccuracies in your personal data.
  • Deletion: Request deletion of your personal information, subject to certain exceptions.
  • Data Portability: Request a copy of your personal data in a structured, machine-readable format.
  • Object to Processing: Opt-out of receiving marketing communications or restrict our processing of your data in certain circumstances.

To exercise any of these rights, please contact us at [email protected].

7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or the content of these websites. We encourage you to review the privacy policies of these third-party websites before providing any personal information.

8. Children’s Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and believe we have collected personal information from your child, please contact us immediately, and we will take appropriate steps to delete such information.

9. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or the services we offer. Any changes will be posted on this page with an updated “Last Updated” date. We encourage you to review this Privacy Policy periodically for any updates.

10. Contact Us

If you have any questions or concerns about our Privacy Policy or the way we handle your personal information, please contact us at:

  • Email: [email protected]
  • Phone: +971 58 803 6705
  • Address: The Dubai Mall, Financial Center Road, Downtown Dubai, UAE

11. Disclaimer

Please note that Bertazzoni Service Center UAE is an independent service provider and is not an official representative or authorized service center of Bertazzoni S.p.A. While we specialize in the repair and maintenance of Bertazzoni appliances, we operate independently from the manufacturer and offer our services solely in the UAE. We use genuine Bertazzoni parts to ensure the highest quality service for your appliances.

Last Updated: 22 October 2024